Your privacy and security are our top priorities
Last updated: November 11, 2025
We use your information to:
We do not sell your personal information. We may share your information:
We implement industry-standard security measures including:
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website. Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
Protection Rights
If you make a request, we must respond to you without undue delay and in any event within one month. To make a data protection rights request, please contact us using the contact details provided below.
Lawful Bases
Our lawful bases for collecting or using personal information to provide our services are:
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out below.
We retain your information for as long as your account is active or as needed to provide our services. When you delete your account, we will delete or anonymize your personal information within 30 days, except where we must retain it for legal purposes.
We use cookies and similar technologies to improve your experience. See our Cookie Policy for more details.
Our platform is only intended for users aged 18 and over. We do not knowingly collect information from children under 18.
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or through our platform.
If you have questions about this Privacy Policy, please contact us at hello@helpapetout.com
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details above.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address: Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF Helpline number: 0303 123 1113 Website: https://www.ico.org.ukLast updated: November 12, 2025
These Terms of Service state the basis on which HAPO service is provided to you. Please read them to ensure you agree with these terms before using HAPO service.
These terms of service will apply to the use of HAPO service by you (the Service User or you). We are Help A Pet Out (HAPO) whose trading name is HAPO, a company registered in England and Wales with registration number 16850959 and registered office address at Auckland house, New Zealand avenue, Walton-on-Thames, Surrey, KT12 1PL (the Service Supplier or us or we).
In this HAPO Terms of Service:
You must be at least 18 years old to use HAPO. These are the terms on which HAPO service is provided to you. You can only use HAPO service if you are at least 18 years old. By using HAPO service, you represent and warrant that you meet this age requirement.
HAPO provides a website service which facilitates introduction and connection between dog owners. HAPO service does not include (and HAPO is not responsible for) the following:
As HAPO service user, you are solely responsible for:
You agree that HAPO website service is provided to you on an “as is” and “as available” basis. Therefore, HAPO will not be liable for any loss or damage you may incur as a result of its website downtime or technical non-availability of HAPO website service.
IMPORTANT: Further, you agree that HAPO will not be responsible or liable for any of the following:
HAPO service users are strongly advised to arrange their own insurance coverage. HAPO does not provide insurance and is not responsible or liable for any incidents, accidents, or claims arising from your use of its website service. HAPO does not check or verify members’ insurance coverage. It is your responsibility as a HAPO service user to ensure you have appropriate third-party liability insurance and to confirm that any other service user you make arrangements with also has suitable cover.
You agree to do the following when registering for a HAPO service user account:
In relation to the operation and conduct of your HAPO service user account, you may not:
HAPO asserts ownership and copyright over its website contents, branding and products. You agree not to reuse or copy HAPO website contents, branding and products without our express written permission. By posting content or reviews on HAPO website, you:
We reserve the right to suspend or terminate your account without further notice for:
You may close your HAPO service user account at any time.
You agree to indemnify and hold HAPO harmless from any claims, damages, or expenses whether arising from your use of HAPO website service or violation of these terms of service.
12.1 The validity, construction and performance of this Terms of Service, and any claim, dispute or matter arising under or in connection with it or its enforceability, will be governed by and construed in accordance with the law of England and Wales.
12.2. Further, any dispute arising out of or in connection with this Terms of Service shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce by one or more arbitrators appointed in accordance with the said Rules, with the arbitration to be conducted in the English language in the United Kingdom.
This Terms of Service is subject to review. Any revision or modification following a review will be notified to you via an update alert to your HAPO service user account. Your continued use of HAPO website service following such notification constitutes acceptance of the new Terms of Service.
If you have any questions about this Terms of Service, please contact us at hello@helpapetout.com